Job Description:

• Responsibilities

• Performing variety of structured Collections activities according to existing collections strategies and processes, with guidance from senior team members, receiving instructions and directions from others, and developing understanding and competence.
• Regularly interacting with customers and internal partners (including sending letters, telephone calls and, in some cases, in-person visits), developing strong relationships both internally and externally, establishing regular checkpoints and dealing with routine customer enquiries related to payments or payment issues.
• Performing Cash Application, reconciling payments and invoices, identifying problems and working with Invoicing, Sales Operations, Revenue Recognition and the Customer to negotiate payments (including creation of payment plans and down payments) and resolve disputes. Can include conflict resolution and negotiations with customers.
• Analysing customer receivables account balances and working with Credit Support and General Accounting to prioritise delinquent customers and existing duties to ensure timely payment, to process receipts and rebates, and to ensure appropriate balances are reconciled and allocated
• Researching customers to determine the appropriate communication method to facilitate payment and issue customer statements
• Performing collection processes in compliance with company policy and legal requirements, and understanding and operating internal controls and delivering against specified timelines with the appropriate hand-offs as outlined in internal SLAs
• Monitoring the customers financial status and supporting the Bad Debt identification process by advising Credit and General Accounting of required adjustment to account balances or credit levels
• Collaborating with the broader Quote to Cash team and internal stakeholders to create a seamless, efficient end-to-end process and perform work in-line with established Service Level Agreements with internal organizations
• Assisting with ad-hoc work and Quote to Cash projects as needed, including, but not limited to process improvement initiatives, internal controls implementations, audit queries and system changes
• Contributing towards team goals, reporting on progress and analysing the team performance towards operational metrics/KPIs

Required Skills and Experience

• Education and Experience

• University degree – preferably related to Finance / Business – or equivalent experience
• Previous experience in a similar role is an advantage
• Experience of customer service would be an advantage

• Knowledge and Skills

• Fluency in the English language (mandatory);
• Intermediate knowledge of any other foreign language would be an advantage
• Good interpersonal, negotiation and conflict resolution skills, along with strong customer service and relationship building skills
• Good problem-solving skills
• Basic accounting knowledge, and a basic understanding of the quote to cash process and invoices
• Basic understanding of dispute management process
• Basic understanding of order management process
• Ability to work with different information systems and business applications
• Good proficiency with Microsoft Office (particularly Excel, PowerPoint, and Outlook)
• Ability to adapt to a changing environment
• Good time management with an ability to meet multiple deadlines
• Highly organized and motivated team player

• Other

• Must have the existing right to work in the country you are applying for (mandatory)

Job:

Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status