Requisition ID: 220783
Work Area: Consulting and Professional Services
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

• SAP DBS, as the service arm of SAP, enables the long term and end to end software LiveCycle success at SAP key customers. With our help, customers can leverage the SAP best practices and adapt them to the ever-changing market and business needs. DBS Greater China has been the fastest growing location worldwide.
  
  Short Description:

• There has been a fast growing demand in DBS Premium Engagements in the last ten years via MaxAttention Services, Value Assurance Packages, and ActiveAttention (formally EmbededActive) Services, especially with strategic customers.
• With expansion of SAP solution offering (OnPrem and Cloud) and enrichment of SAP service portfolio, we are seeking talents to join SAP DBS the role as Service and Support Lead (SSL) or more senior role Support and Support Partner (SSP) which plays key leadership responsibility in orchestrating the overall DBS service deliveries onsite and remote, to drive DBS business results as well as SAP customer success.
  
  Key Responsibilities:

• Align customer‘s business vision with SAP‘s product and solution portfolio by jointly establishing the value-based innovation road map.
• As the customer account leadership, responsible of managing sustainable and long-term customer engagement end to end.
• Driving DBS revenue generation and service renewal for Premium Engagement market unit.
• Be the senior point of contact and trusted partner, creating customer value and simplicity across lines of services.
• Actively select and orchestrate the Premium Engagement services along the strategic priorities of the customer
• Ensure a strong cooperation with license and services sales
• Identify business process improvement and innovation potential
• Assure on-time/on-budget delivery with good quality and high customer satisfactory

• Proven industry experiences in more than one of the industries: High-Tech, Telco, Consumer Products, Retail, Public Sectors, and Financial Services.
• Strong mindset to drive business result with strong leadership demonstrated to manage the large customer engagement, leading a team.
• Previous delivery experience as at least one of the roles, as Consulting Partner, Sr. Project Manager, Principal Solution Architect at consulting companies, or SAP internal.
• Substantial IT knowledge and knowledge of SAP products and their technology
• Excellent communication skills in both verbal and written English.
• Excellent communication and presentation skills and etiquette to collaborate with senior managers at customer site, SAP Field and DBS Senior Management.
• Being able to work under pressure, in critical situations and under tight deadlines
• Ability and willingness to work onsite at customers for > 100 days per year.
  

#GCDBS

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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