CCSS Representative II - Live Chat - HSBC Operations, Services and Technology - GZC
HSBCGuangzhouUpdate time: July 22,2019
Job Description
CCSS Representative II - Live Chat - HSBC Operations, Services and Technology - GZC : 0000D992
说明
Some Careers grow faster than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
HSBC Operations, Services and Technology
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
Global Service Delivery
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
Role Purpose
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
- To mainly focus on premier dedicated service hotline to implement Global Premier Service and keep China in green zone in Global Premier mystery shopper program
- To provide a consistently satisfied & accurate customer service via phone/email to HSBC potential/existing customers, understand their financial needs and provide adequate/suitable banking products/solutions
- To build a good customer relationship, proactively acquire potential customers for China branches via making appointments, and then generate quality sales referral leads from inbound potentials.
- To appropriately deal with the problems/issues raised by customers and ensure proper actions are taken to resolve them. Timely escalate to officer/manager when necessary, and work closely with other functions with manager's guidance.
- To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
资格
• Bachelor degree holder
• Good communication and selling skills
• Good understanding of Retail Banking & Wealth Management products / services
• Good spoken & written English and Mandarin
• Well organized and detail oriented
• Nice personality
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***
工作领域
: 呼叫中心主要地点
: Asia Pacific-中国-Guangdong-Guangzhou编制
: 全职班次
: 轮班空缺类型 : 国家空缺职位
职位发布
: 2019-7-11, 上午07:20:39结束发布日期
: 2019-7-25, 下午03:59:00Get email alerts for the latest"CCSS Representative II - Live Chat - HSBC Operations, Services and Technology - GZC jobs in Guangzhou"