Responsibilities

• Maintain high level of domain and technical skill in Microsoft AX
• You should be capable to solve technically complex problems for finance application domain in a fast-paced, high-growth product area.
• Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems
• As a Microsoft trusted advisor, you should be instrumental in understanding the problem statements, and provide a solution or technical documentation or troubleshooting steps.
• Expected to collaborate with support engineers from across the regions to get help and share knowledge in resolving the problems.
• Manage the communication with the partner and customer independently
• Report software bugs and be an advocate for product improvement using customer suggestions.
• Provide exceptional customer service in politically challenged environments.

Qualifications

• At least two years of experience in consulting, customer support for any ERP product.
• Strong customer service, accurate and logical problem solving.
• A working knowledge of Finance, Travel Expense, Human Resources, Talent & Project management accounting and cross domain skills is a plus.
• Strong debugging skills desired but not required, e.g. ability to read and analyze log & traces files, SQL trace, etc.
• A working experience of Visual Studio, SharePoint and Exchange
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Interpersonal and relationship skills proven through work experience
• Passion for lifelong learning and personal and professional development.
• Bachelor or master’s degree in financial accounting or Management Information Systems or Computer Science or Computer Engineering (preferred)
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• English Language: fluent in reading, writing and speaking.