Requisition ID: 224321
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Mission and Purpose

 

We put our customers first, so they have the best experience possible with SAP’s Digital Supply Chain solutions. We are brave, bold and deliver on our commitments. We celebrate when our customers win. Their success is our success.

 

The Customer Engagement Executive (CEE) works directly with our Digital Supply Chain customers is guide them through their journey with our solutions. The CEE works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the Digital Supply Chain solutions portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP.

 

The CEE oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CEE is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.

 

To support our newest Customer Engagement Executives, we have established the Digital Supply Chain CEE Academy. This is a structured program that enables Customer Engagement Executives to experience various aspects of our business, from customer facing activities to audience engagement, enablement and commercial strategies.

 

Example KPIs:
 

All Customer Engagement Executives, incl. the CEE Academy, is a revenue generating, non-Quota Carrying role. The compensation is based 50% on financial metrics and 50% by MBOs. Attainment is monitored via Success Map. All CEE role incentives should align to four categories:

 

Financial Metrics

• Retention/Renewal (40%): Protecting current revenue. Annual attainment of defined retention rates for the region in which the CEE is assigned
• Growth/Expansion (10%): Growing the business through upsell in existing Cloud customers. CEE attainment is based on annual achievement against the global target

 

MBO Metrics

• Engagement/Adoption (10%): Engaging customers, driving adoption, improving NPS and finding/farming new references. CEE attainment is based on annual achievement against the global target.
• Other measures (40%): Other measures as defined and agreed with the CEE manager, and specific to the CEEs defined customers and market. This may include successful delivery of events, targeted saves, knowledge sharing, thought leadership & personal development. No more than 3 CEE specific measures should be defined.

 

Rotational Objectives

• The CEE Academy cohort will rotate through various aspects of customer facing activities, as well as audience engagement, enablement and commercial strategies
• They will not be assigned a specific territory while part of the Academy. Rather, the cohort  will work with existing, experienced Customer Engagement Executives on specific assigned customers across industries and across geographies
• In addition, the CEE Academy cohort will be exposed to market facing activities that are owned and executed by the heads of solution and commercial strategy respectively

Coach Assignment

• The CEE Academy cohort will be assigned a coach from within the CEE community
• The Coach is accountable for working with the individual on their customer engagement plans, navigating them through progressively increasing customer exposure

 

Experience and Educational

• Bachelor equivalent in a relevant discipline, including Supply Chain Management, Business, Engineering and Marketing
• 1-2 years experience (incl. as an intern, working student or graduate) in the following areas
  • Sales, Pre-Sales, Services r Solution/Product Management
  • Prject management experience, especially in a customer facing scenario
  • Cmmercial experience, incl. sales operations, analysis, reporting and problem solving
  • Line f Business experience in Supply Chain, Asset Management, Procurement, or Manufacturing
  • Multilingual capability is an advantage depending upn region (minimum is local language + English)
• Travel expectation is up to 20% of time depending on the rotational phase.

 

 

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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