Customer Service
Meten International Education groupShenzhenUpdate time: August 3,2020
Job Description
Customer Service Position in Futian District, Shenzhen
Salary: up to 30K
Location: Exhibition center
Requirement
--BA degree
--Customer service or market related experience is preferred

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1 Be responsible for appeals and complaints about listing and store;
2 Deal with daily critical feedback and reviews;
3 Deal with emails from each account and respond to customers’ questions;
4 Contact the customers with negative reviews and provide them with our contact information;
5 Deal with return orders and proactively contact customers to get their return reasons;
6 Collect data of customer complaints (including critical review, return rate) of all products;
7 Forward Amazon email notifications (the Red flag notifications).

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