Technical Account Manager (TAM) are trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
Responsibilities
Technical Account Managers provide valuable insight on the operation and optimization of the customer’s IT infrastructure through quality service delivery management. If something unexpected occurs after a customer has deployed a Microsoft product, you will work with global business support to manage incidents through to resolution. You’ll maintain the relationship with the customer to ensure there is operational improvement with the client and/or a product improvement underway with Microsoft’s product team.
Qualifications
· 2020 graduates and Chinese nationality required
· Passion for technology and working with customers
· Confidence to manage executive relationships, both internally and with customers, to create business transformation
· Excellent communication skills and superior customer-service skills desired
· Ability to work independently with minimal management supervision and as part of regional/virtual teams
· Optimizes customer experience
· Takes responsibility and holds others accountable for actions, decisions, and goals
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