Eaton’s ICD division is currently seeking a Customer Care Specialist to join our team. This position is based at our Cd. Juarez facility

The Customer Care Specialist will supply “special” services to customers including the management of Eaton Owned Inventory and Eaton Managed Inventory at OEM, Satellite, and 3rd party integrators to ensure the customers always have the inventory to meet demand in a proactive manner to support the development of a world class supply chain organization. This individual will work with both internal departments as well as multiple plants and business units within the North American supply chain to ensure the plant is meeting the expectations of our customers. Additionally, the Representative – Customer Support will lead cross-function projects aimed at supply chain improvements.

Some activities related with the position will be:

• Evaluate inventory levels of Eaton owned inventory of all Eaton owned inventory locations and flex accordingly to demand.
• Coordinate changes to or cancellation of in-house orders/back orders for replacement parts for correcting errors (shortages, wrong items shipped, etc.).
• Utilize tools such as Eaton Websites, Pulse Monitors, customer websites, customer ERP systems, MFG  Pro, and Pharos to deliver to customers.      
• Receives, investigates, and responds to customer inquiries regarding shipments, orders, and       product/service issues.
• Maintains key supply chain metrics and measures to ensure that we are meeting our on-time delivery metrics and inventory DOH goals. Aligns internal metrics to customer specific metrics, in order to meet customer expectations.
• Work closely with Eaton Site Leaders, Account Managers, and Van Wert support groups.  Work directly with Logistics Group and customers to set up new Managed Service sites.                         
• Conduct annual physical inventory at consigned inventory sites.
• Enter work orders, Sales orders, and/or Distribution orders to meet shipments to all customers.
• Track, Expedite and evaluate future orders for OEM customers.
• Participate on various programs and teams such as Kaizen, Lean Events,  5S, etc.
• Create and utilize Personal Development Plans to increase work skill sets.
• Create invoices, return authorization, debits for all external customers.
• Work with customer service and OEMs to coordinate systems, schedules, and OTD monitoring.
• Work with customer service and customers to optimize communication, OTD, and understanding of systems.

Qualifications

Required (Basic) Qualifications:

• Bachelor’s degree
• Working knowledge of PC utilizing Word, Excel, Mfg Pro, RIMS, and Pharos.
• Strong written and verbal communication skills. 

Preferred Qualifications:

• Bachelor’s degree in supply chain, Business, Operations Management, or Engineering from an accredited institution
• APICS CPIM certification
• A minimum of 2 years of experience in Operations or Materials
• A minimum of 1 years of supply chain experience using standard MRP system.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Supply Chain / Logistics

Region: Latin America
Organization: EPG CPD ICD Industrial Controls Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time