Customer service Manager客服负责人
Toll GroupJiaxingUpdate time: July 23,2021
Job Description

Company Description

About Toll: Global Logistics

We’re on a mission to help move the businesses that move the world. With over 130 years’ experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 1,200 locations in more than 50 countries.

 

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Job Description

客服负责人

  • 上班地点: 嘉兴市南湖区,七星街道东进路999号 巴夫洛(嘉兴)湘家荡物流园 【3#】库
  • 协调沟通RDC内部各部门,完成客户SOP,但不尽限于SOP规定的相关工作要求。并确保客服工作能满足客户的需求。

作为客服负责人, 您将负责:

  • 全面协调和客户的关系,通过KPI的持续改善和对客户投诉的积极处理来提升客户的满意度;同时通过日常监控报表的使用来确保客户和我司总部的要求在RDC内部得到严格规范的执行。
  • 进行岗位规划,提供工作目标并下达考核目标,培育并给予日常指导,及时反馈,激励员工并实现结果,工作成果回顾或有待提高的建议;
  • 熟悉并掌握公司流程,公司系统OMS\WMS\OTS\TMS,对组内员工进行相应的工作培训和指导,并针对流程执行过程中出现的问题提出修改建议
  • 将客户反馈的问题及投诉进行分析,找出原因,和相应操作部门进行沟通协调,提出解决问题方法。
  • 协助RDC负责人每月对RDC的运作数据进行分析,探讨运作中的问题,并针对问题提出修改运作流程和改进的建议

Qualifications

  • 合同物流/仓储物流行业客服管理经验:
  • 英文读写能力
  • 处理客户应急事件的能力

Additional Information

Be Connected

With a bold vision and innovative drive, join our 44,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

 

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

 

To find out more about us visit www.tollgroup.com


You must be entitled to work in the country in which the role is based and be prepared to undertake pre-employment checks including a criminal history check and medical.  

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