AFTER-SALES OPERATION SUPERVISOR (customer service & spare parts admin) – MNC forklift & truck supplier / 5 days work / Kwai Hing
JPC TEXSON LTDHong kongUpdate time: April 3,2020
Job Description
THE COMPANY :
  • European MNC
  • Manufacturer and supplier of forklift & truck of own brand name
  • The company is the world's leading manufacturer of forklifts and warehouse trucks
  • Hong Kong office : trading & service office
  • We are looking for AFTER-SALES OPERATION SUPERVISOR (customer service & spare parts) – with details as follows :
 
THE JOB :
  • Key initiatives to improve After-Sales dept operation efficiency
  • Price negotiation and cost control
  • Establish good communications and relationship with internal staff
  • Prepare adequate reports per After-Sales Manager's direction
  • As a coordinator of the team
  • Provide Spare Parts and Service administration support
  • Lead and Supervise the Spare Parts Operation of 5 members
  • Manage / Follow up local and overseas Parts and Service orders
  • Maintain and control Spare Parts inventory with records for management review
  • Manage overseas shipment and local delivery
  • Manage import and export customs declaration of Spare Parts
  • Co-ordinate with factories, branches, vendors and dealers
  • Review Spare Parts operation from time to time for improvement
  • Carry out ad hoc project under the instruction of After-Sales Manager
  • Tertiary education or above
  • 8 years customer service operation / after-sales service operation / spare parts management or equivalent
  • Knowledge in SAP system is preferred (not a must)
  • Interest in forklift / trucks / machinery / automotive / electrical or related is a plus
  • Strong problem solving ability especially on ad hoc and urgent issues
  • Proficient in MS Word, Excel
  • 5 days work
  • Annual leave : 12 days
  • Medical benefits
  • Dental benefits
  • Birthday leave
  • Office location : Kwai Hing
 
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