VMware is looking for an AV Technical Operations Lead to join its Colleague Experience & Technology organization at our Bangalore campus. In addition to becoming a member of a diverse IT support Organization, in this role you will be responsible for developing and enhancing tools, services, and processes within the Global AV Services team.

Why will you enjoy this new opportunity?

Here is an opportunity to work in one of the most innovative AV teams shaping the future of physical and virtual meetings and live experiences at VMware. You will be managing the design and control of solutions that will provide a delightful technology experience to VMware colleagues across the globe in turn helping to advance VMware’s business growth.

What is primary need, technical challenge, and/or problem you will be responsible for?

The primary need for this role is to provide day to day product organization and operational oversight of our products, tools, and processes.

What are the performance goals over the first 6-12 months you will work toward completing?

You will be responsible for driving the successful completion and integration of our NextGen conference room application and global implementation of operational systems & procedures. You will also enjoy assisting in the management of various product launches & go live events, and developing strategic internal and external business partnerships.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Work with Product Managers, Operations Managers, and Engineers to define and prioritize new product features and operations initiatives to improve processes and performance

• Strategize and plan for the upcoming projects and required tasks for go-to-market and pilot programs

• Enable tools, systems and processes to manage our Global AV Estate

• Proactively collaborate, build operational strategies and establish operational cadences to identify program needs and bottlenecks with right level of communications to leadership

• Perform implementation reviews, advocate new product features, and ensure the prompt and proper resolution of technical challenges

• Improve product feature offerings by implementing operational feedback to internal cross-functional teams including Product Management, Operations Management, and Engineering.

What is the leadership like for this role? What is the structure and culture of the team?

The leadership team for this role is supportive, innovative, energetic, and experienced in global event management, Global broadcast distribution, and Developing innovative experiences. The culture of this team is innovative, relentless, and globally distributed.

Qualifications:

• BS/BA preferred
• Strong customer service skills
• Possess excellent written and verbal social skills
• 3-4 years of experience in a technical facing operations role
• BA/BS degree in a technical area / equivalent practical experience
• Experience in data set analysis, identifying patterns, gaps and right instrumentation to solve business problems
• Ability to be proactive, anticipate and provide alternatives and options to the business.
• Demonstrated ability to drive major initiatives and influence decision-makers at all levels.
• Strong business acumen
• Ability to engage in technical discussions with engineering and operational teams and making technology-related product decisions • Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups.
• Exceptional critical thinking & analytical skills and the ability to make informed & fast decisions related to technology solution design and direction. Demonstrated experience of 'owning' the decision/solution

This job requisition is not eligible for employment-based immigration sponsorship by VMware

• EEO Statement: VMware is an equal opportunity employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Equal opportunity and consideration are afforded to all qualified applicants and employees in personnel actions, which include: recruiting and hiring, selection for training, promotion, rates of pay or other compensation, transfer, discipline, demotion, layoff or termination. VMware does not unlawfully discriminate on the basis of race, color, religion, sexual orientation, marital status, pregnancy, gender identity, gender expression, family medical history or genetic information, citizenship, national origin or ancestry, sex, age, physical or mental disability, medical condition, veteran status, military status, or any other basis protected by federal, state or local law, ordinance or regulation. VMware also makes reasonable accommodations for disabled employees consistent with applicable law. Further, it is the policy of VMware to maintain a working environment free of all forms of harassment

Category : Engineering and Technology
Subcategory: Applications Administration
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-05-13

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.