Account Manager
HR departmentHong kong, cn (primary)Update time: September 27,2021
Job Description

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com


Exciting opportunities have arisen within our Hong Kong office for an experienced Account Manager. You will be responsible for developing existing corporate accounts within the financial services and legal sector by building key relationships at senior management level and successfully closing service and technology opportunities. As the Account Manager you will be at the forefront of the client support function within RWS, working with leading blue-chip customers to bring our sales vision and solutions through to successfully delivery, ensuring that the whole process is seamless and transparent to the client.

Key responsibilities include:

To grow existing accounts through the sale of additional translation services and technology solutions

· By gaining access to senior management levels

· By effectively mapping out the accounts

· Effectively closing out the service and technology opportunities

· Pushing back on clients where appropriate ensuring right solution is pursued

· Develop realistic and achievable goals for allocated accounts within specific timescales

· Develop strategy to achieve goals within specified timescales

· Develop and maintain specific account action plans to achieve

· Plan and execute regular Business Review Meetings with clients to demonstrate added value of RWS and determine new opportunities

· Provide direction for all account team members, coordinating Business Unit Directors and their operational staff, Professional Services, Sales.

· Maintain good knowledge and overview of all projects, issues and ongoing customer activity

· Regular site visits and meetings with clients to achieve pre-detailed objectives


The individual:

· Ability to understand, analyse and document customer requirements in detail.

· Ability to discuss, present, communicate (written and verbally) and negotiate at all levels of a prospect/client.

· A motivated self-starter that can immediately build and develop client relationships to facilitate access to senior management levels

· Previous experience in a localisation or technology/solution based customer facing role.

· Previous experience in a senior account management function.

· Localisation experience ideal .

· Degree Level or Management level qualification

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   


 

 

 

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