At Mercedes-Benz, our aim is to deliver the best, or nothing.  Our people create a real customer focus, delivering customer delight through our products and services.  Ours is a friendly, collaborative and fast moving business where we work together to deliver great things and thrive in an environment which encourages innovation and supports personal and professional growth.
 
We are currently recruiting for an experienced Aftersales Manager to independently manage and develop a customer-oriented and profitable vehicle workshop and spare parts business at our highly successful and busy Colindale site on Edgware Road in London.  
 
Leading a large team of Vehicle Technicians and Parts Advisors, you will look to optimise the market, maximizing profit by delivering an exceptional level of customer satisfaction through your team as well as planning, controlling and monitoring processes in customer services areas.
 
This is a fantastic opportunity for an experienced automotive professional with significant aftersales experience to build a career at one of the most prestigious brands in the world.  If you are looking for an opportunity to take your career to the next level, this is the role for you. 
 
Please note the salary for this position is £66,666 + up to £33,333 bonus.
 
About the role
Customer satisfaction is the key to success in this role.  You will need to plan and control service advertising, customer loyalty activities, customer surveys and other measures for monitoring customer satisfaction and act upon results to ensure we continue to deliver first class service. 
 
You will regularly review prices for workshop services and, after prior agreement with the company management, adapting them to suit the market and maintain our competitive edge. 
 
As you will be managing a large team, this will be a big part of your role.  Coaching and motivating your team to drive excellence is critical as is monitoring and optimising productivity and performance.  Without a strong team, it is difficult to deliver in this role!
 
Other key responsibilities in this crucial role include: 
- Employing new staff and developing an induction plan
- Defining target agreements with employees and reviewing the level of target achievement
- Ensuring customers and technicians have access to advice on identifying which spare parts and accessories they require
- Compiling and maintaining a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation
- Identifying areas of risk within areas of responsibility and developing and maintaining effective controls to reduce risk of fraud occurring
- Defining market targets for workshops and the spare parts business within the framework of performance targets defined by Mercedes-Benz UK and, together with the company management, drawing up a corresponding annual plan
- Ensuring planning for facilities, bays, machines, tools and diagnosis installations is carried out correctly; optimal design of workplaces and processes
- Preparing planning and calculations for investments in workshops, facilities and people together with the company management
- Involvement in determining the communication budget
- Monitoring the regional market with respect to new competitors
 
About you


Alongside demonstrable experience within a similar role, you will need:
- Significant team management experience
- Extensive knowledge of business administration
- Significant workshop and spare parts experience within the automotive industry
- A good understanding of quality assurance methods
- Experience of monitoring and acting upon customer satisfaction survey results
 
On offer


Aside from a highly competitive salary and commission structure, which rewards personal and business success, you will be able to drive your own Mercedes-Benz.  You will also receive access to our excellent pension scheme as well as discounts on holidays, shopping, insurances and lots more. 


Our process                           


Once you hit apply, there is a short, 10-minute application form to complete.  Please ensure you attach your current CV when applying alongside an indication of your salary expectations.  The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation.  Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
 
Managing your data
 
We care about your personal data.  The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.  Your application data is held within our secure applicant tracking system called Taleo - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.  We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.  You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them.  We will retain your personal data for a maximum 6 months following the last change in your application status, after which time, your account would be deleted.