Americas Regional Transportation Manager
US - New Jersey - Swedesboro Update time: May 22,2020
Job Description

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. 

Responsibilities:

  • Lead our Americas transportation team to ensure personnel development and customer satisfaction.
  • Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
  • Attends meetings at the business, customer or vendor site.
  • Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
  • Participates in cross-functional business process improvement activities as required.
  • Manages and leads operational aspects of our transportation business, with particular focus on Temperature Control.
  • Serves as the escalation point of contact for the customer at a project and/or program level.
  • Defines and tracks metrics; maintains unified Dashboards and reports on project / program progress.
  • Ensures use and on boarding of GxP approved vendors / sub-contractors
  • Provides regional financial information (forecast revenue, reporting).
  • Identify issues, seeking input from others to determine best course of action and implement solutions
  • Develops, mentors and evaluates (PMDs) Transportation Managers. Develop Performance Improvement Plans when necessary.
  • Establish Goals for direct reports in accordance with company initiatives and vision.
  • Manages the portfolio of clients handled by the Americas transportation team and is responsible for the accurate and consistent execution of customer projects for assigned customers as well as all new customers.
  • Provides support for customer issues related to shipments and projects.
  • Identifies, develops and implements process improvement to improve overall efficiency and productivity of the transportation team.
  • Drives digital supply chain initiatives to support operational efficiencies.

Good Distribution Practices:

  • Complies with Warehouse and Good Distribution policies and Standard Operation Procedures.
  • Sorts and stores cold chain products in appropriate temperature controlled rooms, as required.
  • Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department, in a FEFO/FIFO manner or as specified by the client

Qualifications:

  • Proven experience of working collaboratively in global multi function teams and ability to transition between roles effectively.
  • Skilled across the full spectrum of project management techniques to build an integrated cross-functional plan with good working knowledge of project management tools and techniques.
  • Ability to assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization and the customer.
  • Ability to speak, listen and write in a clear, concise, thorough and timely manner across sites and functions using appropriate and effective communication tools and techniques.
  • Ability to overcomes obstacles and achieve key outcomes- follows through to get things done and delivers what is promised across all sites and functions.
  • Requires understanding and competent use of SOPs required by company Quality standards.
  • Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
  • Requires strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.
  • Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
  • Requires in depth understanding of pharmaceutical transportation and/or distribution experience.
  • Requires strong interpersonal and communication skills to include excellent relationship building.
  • Requires proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
  • Requires proven experience with customers in a dynamic environment.
  • Requires excellent communication, organizational skills and project co-ordination skills.

Education/ Experience:

  • Requires 5-10 years of customer service and operations management experience within Pharmaceutical or Transportation environment.
  • Bachelor degree Required

Work Conditions/Physical Requirements:

  • Must be able to lift and carry up to 50 lbs., on occasion.
  • Must be able to use a computer up to 8 hours per day.
  • 10 - 25% Travel, as needed.

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