Requisition Number: 37974

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

Purpose of the Position:

To provide Application Engineering support to customer expansion and business growth.

• Support key account with potential increased coverage.
• Support AE regional work.
   
  Day to Day Responsibilities:
   
  Solve customers’ technical problems
   
  * Develop clear tech communication channels between Corning and assigned customers.
  * Ensures customer satisfaction through timely and effective technical problem resolution and technical service.
  * Resolve/clarify disposition of returns for manufacturing/quality action.
  * Establish strong linkage to Customer Service, Supply Chain, Quality Assurance, Product Engineering and Product Line Management.
  * Coordinate customer’s quality/technical audit at Corning.
   
  Define and deliver today's product
   
  * Develop and document thorough understanding of customers' processes from a product, design development and manufacturing perspective.
  * Lead the promotion of Corning's technology advantages and capabilities.
  - Prioritize these advantages according to customer requirements and concerns.
  * Propose customer specifications to World Wide Product Engineer. 
    
  * Negotiate and close specs with customer (in close coordination with PL strategy)
  * Conduct customer specification reviews.
  * Defines and manages customer’s qualification plan.
  * Manage product modifications and/or redesigns per customer spec changes.
  * Present customer issues at Region and Division's review meetings.
  * Promotes Corning's value in product, process, and technical expertise through clear linkage to the customer's value proposition
   
  Identify future opportunities
   
  * Identify potential opportunities & risks with customer product & process migration.
  * Lead process for Value Engineering & cost reduction initiatives at customer.
  * Design and facilitate technical presentations on substrate properties, product & process innovations and technology projects.
  * Lead regional roadmap process.
  - Understand 5-year technology and product roadmap with customers and how our roadmaps integrate to gain customer design-wins.
  - Effectively communicate / review roadmaps internally with subject matter experts
   
  Other significant responsibilities
   
  * As key technical liaison between customer and Corning internal, cultivate strong tech relationship with customers and drive internal alignment.
  * Network across all key positions that work to support customers.

Education

Bachelor in semiconductor, electronics, chemistry, precision instruments, mechanical engineering, material sciences or glass science, optics, physics.

Master’s degree is a plus.

Experience

5-8 years of working experience in Electronics, Semi-conductor, Display industry is preferred; Work experience in a role requiring extensive quantitative analysis, data interpretation and B2B technical sales experience is required; Account Management, Product Engineering, Field Application or Quality Assurance experience is desired; Work experience in a global company is a plus.

Employee Referral Level 1

Employee Referral Level 1