Assistant Insurance Sales Quality Assurance and Business Management Manager
HANG SENG BANKHong KongUpdate time: September 17,2019
Job Description

Commercial Banking - Corporate Wealth and Sales Department

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Assistant Insurance Sales Quality Assurance and Business Development Manager.


Principal responsibilities


  • Supervises quality assurance post sales checking and sales support Corp Insurance teammates to maintain the daily operation and sales activities of the Department in high standard
  • Responsible for enforcing sales guidelines and sales compliance, monitoring of sales process, and conduct quality control checking. Including managing various sales quality reports
  • Conduct product, marketing and procedures due diligence to ensure an end-to-end compliance of selling and operations of insurance products
  • Maintain efficient servicing and provide efficient administration support to the department
  • Review and formulate internal policies and procedures to maintain high customer service quality and compliance standard, and ensure compliance with rules and regulations of the department
  • Monitor and update the marketing materials / new products training materials
  • Collaborate with other departments in all aspects regarding the operation of the Department
  • Assist strategic implementation of business initiatives



  • Bachelor degree in related disciplines with no less than 3 years of work experience
  • Minimum 10 years of banking insurance experience, especially in sales support & quality assurance checking areas for candidates who do not process the bachelor degree
  • Good knowledge of insurance business
  • Strong self-motivation, with the ability to work independently and under pressure Incumbent
  • Organized, logical and analytical with good communication and interpersonal skills
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Strong PC skills and familiar with the application software, such as Word, Excel, and Powerpoint
  • Proficiency in both Chinese / English and Mandarin
  • Pass all relevant papers of Insurance Intermediaries Qualifying Examination Paper 1, 2, 3 within 6 months in the post

(Candidates with less experience will be considered for the position of Insurance Sales Quality Assurance and Business Officer.)

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