Associate Language Line Manager

SDL is the leader in global content management and language solutions. With more than 20 years of experience, SDL helps companies build relevant digital experiences that deliver transformative business results on a global scale. Seventy-nine of the top 100 global brands trust SDL to simplify the complexity of managing content across multiple brands, websites, languages, and devices. Go global faster with SDL. Learn more at SDL.com and follow us on Twitter, LinkedIn and Facebook.

We are looking for a talented line manager with experience in the translation industry to join our rapidly-growing in-house team. In this varied and exciting role, you will manage a team of Translators and Project Coordinators, supporting and guiding them on a daily basis. You will be a key contributor to the personal development of team members and drive performance to ensure the achievement of office goals.

 Main Duties

1. Performance and team management

• Monitoring and analysing KPI figures and addressing issues in order to make improvements
• Monitoring and enhancing the quality of linguistic work produced by your team and organising development exercises as appropriate
• Assessing quality performance and ensuring that any issues are actioned effectively
• Ensuring that the team functions effectively as a vertical and as part of the wider office
• Ensuring that all members of the team perform at a level appropriate to their career
• Ensuring a strong sense of team spirit and teamwork
• Ensuring adherence to SDL & Polish Language Office processes and procedures
• Demonstrating an awareness of the financial targets for the assigned vertical and ensuring the team is working in the most efficient way

2. Career development

• Conducting regular 1-2-1s; adapting your approach as necessary to suit individuals
• Conducting regular appraisals for your team
• Providing constructive linguistic feedback and direction
• Identifying training and development needs
• Providing motivation and direction
• Creating opportunities for professional growth

3. Liaising with the management team

• Providing feedback on general Polish Language Office performance and strategy and generating ideas and solutions
• Preparing for and contributing to management meetings
• Working collaboratively with the management team to generate and share ideas and ensure a consistent line management approach

Skills and Experience

• Translation industry experience is essential
• Experience mentoring or overseeing colleagues
• Excellent communication skills
• Excellent command of English (fluency in both written and spoken English)
• The ability to build relationships and motivate others
• The ability to liaise comfortably and effectively with stakeholders at all levels
• Solution orientated
• Creative thinking

If this sounds like the job for you then please apply or contact me via email – nmelbourne@sdl.com