We are looking for the best talents to join the Mercedes-Benz Network Assistance Center!
Based in Portugal, the new Network Assistance Center provides support on a wide range of After-Sales services to Mercedes Benz Retailers in 15 countries - Italy, Portugal, Spain, France, Belgium, Netherlands, Luxemburg, Switzerland, Austria, Poland, Czech Republic, Sweden, Denmark, UK and Greece.
Main Responsibilities
Reporting to the Operation Manager, the Consultant duties are:
• Handles retails requests in accordance with Daimler policies and NAC procedures and targets, in order to provide the appropriate solution in a timely, effective and accurate manner;
• Handles requests with professionalism and accuracy via phone, e-mail;
• Provides first line support on different Customer's related topics in order to reach Customer satisfaction.
Requirements:
- Higher vocational education;
- Native language skills in Dutch (excellent grammar and writing skills);
- Fluent in English as corporate language (mandatory);
- Third language is an advantage;
- Good computer expertise;
- Experience with customer care is valued;
- Ability to prioritize, analyze, plan and coordinate;
- Team player;
- Excellent communication skills (B2B);
- Strong focus on customer satisfaction.
What we o ffer:
- Integration in Mercedes-Benz Portugal S.A., international company with a young, ambitious, professional and dynamic environment.
- Initial Training;
- Free private health insurance.
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