The Sales Business Development Center Representative at Mercedes-Benz Manhattan is responsible for increasing the amount of vehicle unit sales by targeting actual and prospective clients and developing all inbound and outbound leads, responding to customer inquiries, assisting in increase of client retention and providing follow-up with customers to ensure satisfaction.


What will I be doing?
The Sales BDC Rep will mainly focus on selling the MBM effortless experience through direct client contact to drive traffic for the sales team.
- Handle all phone calls and e-commerce leads (in- and outbound)
- Create sales appointments
- Attaining the necessary information to initiate the sales process
- Adhere to available guidelines, scripts & company policies
- Complete all necessary phone & email follow-ups
- Maintain & update all notes in CRM from start to finish
- Collaborate with team
- Adhere to all department minimum production criteria
- Assist in conversion of Service conquest opportunities.
- Maintain all Standards of Excellence Training Certifications/Re-Certifications.
- Learn & maintain up to date product knowledge
 
What are we looking for?
MBM’s mission is to provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude and teamwork.  Our purpose is to create an effortless experience by providing ease and convenience in all our interactions with others.   In order to achieve our goals and be part of our team the following values must drive you:
- Passion- We are passionate about the brand and the team we represent. And we love what we do, infusing excitement by offering inspiring experiences to our customers and colleagues.
- Respect-We respect ourselves and others and act selflessly for the good of the team and the good of our customers. 
- Integrity-Our colleagues and customers can trust us – we take responsibility for what we say , what we do and what we represent.
- Discipline- We are committed to delivering the highest quality of work  while remaining focused and aligned with our company goals and strategies.
- Enthusiasm- We are looking for enthusiasts not employees.  We consistently express positivity in how we work and what we do.  We look forward to the future and changing it for the better- together.
 
In addition, we look for the demonstration of the following key attributes:
- Curiosity
- Adaptability
- Resourcefulness
- Dedication to Communication
- Strategically Inclined
- Emotional Intelligence
 
What will it be like to work for Mercedes-Benz Manhattan?
We represent an extraordinary brand and fulfilling our founders' promise to deliver 'the best or nothing' requires the efforts and talents of many exceptional people. We strive to make our workplace one in which individuals feel challenged, fulfilled, and able to reach their full potential.