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Manages employees classified in the Business Process or Business Support job family. Establishes functional business plans and provides for the development and alignment of business process people, products, programs and services to achieve organizational objectives. Ensures effective delivery of business process services and solutions in support of the organization's business objectives.



* Manages supervisors and/ or employees responsible for design/ implementation of programs/ processes

* Directs, manages resources to implement tactical business plans and programs/ projects

* Develops, implements solutions to department issues