Business Systems Analyst III
US - Oregon - Hillsboro Update time: May 27,2020
Job Description
DUTIES:
Support the CRM team on projects and production support.
Work with business users and the Applications Team to identify, prioritize and document requirements for CRM technology enhancements and workflow improvements.
Coordinate system design activities and perform business and system impact analysis on initiatives to introduce, modify or upgrade to the CRM applications.
Provide technical support in the planning, development and implementation of CRM integration efforts with other enterprise applications.
Design, configure, test and deploy changes to CRM database fields, screens, workflows, reports and dashboards.
Develop custom CRM reports and dashboards requested by the business application team.
Follow the company's System’s Development Life Cycle (SDLC) practices, methodologies and change control policy in the development and rollout of CRM technologies.
Train business support team users on new CRM applications and changes to system features. Administer CRM security rights and user or group roles across all business divisions.
Provide expert system administration support for the CRM applications across all business divisions, including researching and troubleshooting application bugs, replicating issues in the test environment, performing hot fixes, and coordinating enhancements.
Assist business team with day-to-day issues, problems and questions reported by end users
REQUIREMENTS:
Bachelor’s degree in Electronic Engineering, Computer Engineering, Computer Science or related technical field plus 3 years working with Customer Relationship Management (CRM) or related experience.
Must have experience or knowledge of:
Writing technical requirements to be reviewed by business and developer resources;
Facilitate CRM specific process discussions;
Troubleshoot application issues identified by end users;
Customize Application per documented technical specifications; and
Create and execute test scripts for validation of customizations.
TRAVEL:
Willing to travel 15% of the time (domestic and international)
Support the CRM team on projects and production support.
Work with business users and the Applications Team to identify, prioritize and document requirements for CRM technology enhancements and workflow improvements.
Coordinate system design activities and perform business and system impact analysis on initiatives to introduce, modify or upgrade to the CRM applications.
Provide technical support in the planning, development and implementation of CRM integration efforts with other enterprise applications.
Design, configure, test and deploy changes to CRM database fields, screens, workflows, reports and dashboards.
Develop custom CRM reports and dashboards requested by the business application team.
Follow the company's System’s Development Life Cycle (SDLC) practices, methodologies and change control policy in the development and rollout of CRM technologies.
Train business support team users on new CRM applications and changes to system features. Administer CRM security rights and user or group roles across all business divisions.
Provide expert system administration support for the CRM applications across all business divisions, including researching and troubleshooting application bugs, replicating issues in the test environment, performing hot fixes, and coordinating enhancements.
Assist business team with day-to-day issues, problems and questions reported by end users
REQUIREMENTS:
Bachelor’s degree in Electronic Engineering, Computer Engineering, Computer Science or related technical field plus 3 years working with Customer Relationship Management (CRM) or related experience.
Must have experience or knowledge of:
Writing technical requirements to be reviewed by business and developer resources;
Facilitate CRM specific process discussions;
Troubleshoot application issues identified by end users;
Customize Application per documented technical specifications; and
Create and execute test scripts for validation of customizations.
TRAVEL:
Willing to travel 15% of the time (domestic and international)
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