CSP Product Management
•          Initiate/supervise/manage parts products. i.e. Accessories, collections, global parts packages, local parts packages, 2nd  line service parts, reman parts, On-Site-Parts-Packages, One Time Deal, MB oil program and so on
•          Ensure parts availability in cooperation with GSP
•          Ensure proper gross-to-net pricing for parts according to the market analysis and business strategy
•          Initiate/manage business development for aftersales based on the new business model, new sales channel, new product and product launch management process, and new pricing strategy and etc.
Lead aftersales business strategy and plan development/management/reporting
•          Analyze the overall aftersales market and performance based on the market potential, penetration and retention analysis
•          Lead/develop aftersales business strategy in terms of product, pricing, network format and channel, promotion and etc.
•          Align different projects and plans within after-sales department
•          Initiate/supervise/manage aftersales business planning and OP/EA planning
•          Report the aftersales business actuals and status compared to the strategy and OP/EA planning
•          Lead planning of department budget in accordance with OP planning and expected actuals


Team Management
•        Improve the qualification of the team by providing proper training opportunities and ensure the update trainings for the team
•        Plan and analyse the capacity of the team in order to ensure optimum utilization of the resources and optimum work allocations
•        Plan and manage the annual budget
•        Motivate, encourage and consult the team for their commitment and work satisfaction
•        Evaluate the leadership and performance of the each team members and provide regular feedbacks and development talks according to the company process and guideline


Key account management
•        Develop/localize/implement key account management strategy and plans
•        Analyze/develop/select national key account customers
•        Categorize the national key account customers for efficient management
•        Develop/implement standard products and service offers for national fleet customers
•        Set/implement/monitor/fulfil business targets for key account customers including parts sales, after-sales contract between dealers and the customers, and after-sales downstream products such as service contract and etc.
•        Support regional sales managers and/or dealers for framework contract or service-related contract clauses in truck & bus sales contracts in order to support unit sales
•        Initiate and manage key account targeted promotion activities
•        Monitor/analyse the market status for fleets, and regularly provide the information to the management


Marketing promotions, event, communications and retail policies
•          Create professionally the yearly After Sales marketing strategy
•          Initiate/plan/supervise the marketing promotions, internal/external event and marketing communications for aftersales
•          Develop/maintain/update any internal policies and guidelines for marketing, parts sales and communication
•          Ensure the policies, guidelines and processes are in line with quality management standard, Daimler regulations and legal requirements


Reporting
•            Provide CSP marketing and sales report
•            Ensure timely reports for aftersales business to the management