The Job

• Client: The Call Center of a Premium Vacation Club
• Position: (Assistant) Call Center Manager
• Responsibilities: To manage daily operation and maintain service standard of the customer service center - Staff training and coaching; Monitor & evaluate service standard and identify areas of improvements, Resolve complaints.
  
• 5-day work. $30K (Negotiable)

Requirements

• Secondary educated or above
• Min. 8 years call center experience of which at least 3 years should be managerial level
• Relevant experience in hospitality industry preferred but not a must
• Excellent presentation and people management skills
• Proactive and result oriented
• Good command of spoken English and Chinese.
• Good experience in computer application