One World Cover Core Values
★ We lead with Genuine Caring and a customer centric philosophy.
★ We are obsessed with Adding Value and enhancing our customers’ experience.
★ We are committed to the Quality of our work.
★ We harness the power of Efficiency Innovation to use our resources to maximum effect.
★ We are Driven to find and chase opportunities for growth and excellence.
Role
The Client Services Manager works closely with One World Cover’s senior management and is accountable for: building, enhancing and maintaining relationships with the decision-makers at key accounts, ensuring our clients are delighted with the work One World Cover does, and ensuring they and the team they manage represent One World Cover’s core values (see above) in everything they do and that their clients feel this in every interaction.
Bring One World Cover’s core values to life in front of our clients.
Manage, develop and lead One World Cover’s client services team, and serve as a consultative business partner to key accounts on escalated issues.
Position One World Cover’s client services capabilities to drive and achieve growth and retention goals.
Identify opportunities for efficiency innovation and remove/lower excess costs.
Help define, template and build the business tools, systems and “blueprints” (including improving upon existing templates and processes).
Ensure your team consistently hit or surpass all their KPI targets.
Build decision-making level relationships with insurance providers. Maintain knowledge of relevant industry changes which impact our client’s business.
Background/Qualifications
1. Values consistent with One World Cover’s Core Values (see above).
2. Experience and proven track record managing a team - and comfortable in a leadership role.
3. Proven track record for building and implementing new systems, including but not limited to client services and/or operational processes and CRM “blueprints”.
4. Evidence of a drive and determination to hit targets.
5. Bachelor’s degree or above.
6. Relevant industry (health insurance) experience a big plus.
7. Experience working or studying overseas and/or previous working with foreigners in a client facing role is a big plus.
8. Outgoing and caring personality. Excellent interpersonal, verbal and written communication skills. Strong attention to detail. Ability to speak clearly and effectively convey complex or technical information.
Languages
English (fluent) and Mandarin Chinese (advanced, preferably fluent).