Colleague Services Coordinator

Nestled behind the Historic Chateau Lake Louise is a community of up to 750+ colleagues.  As an influential member of the Colleague Services Team, this position focuses on creating and maintaining excellence in performance and service provided to residents. This role has an integral impact on the satisfaction of residents (our guests) in colleague accommodation. It is a dynamic role where you are required to work closely with the Engineering, Human Resources, Accounting and Security Departments. This position will jumpstart your career as a hospitality professional! Turn your exciting career into an exciting life.

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

• Manage all Housing/Activity telephone and counter inquiries including but not limited to: guest passes, parking passes, Lifestyles cards, maintenance concerns, roommate issues, activity registration. Acting as staff concierge.
• Update and maintain daily cleaning standards for units and buildings
• Co-ordinate the tracking, delivery and or removal all furniture inventory and appliances
• Participate in administrative tasks related to scheduling and assignment of daily tasks
• Provides accurate data entry to property management system
• Oversees accurate and timely delivery of tenant notices
• Key inventory, issuing and collection and cost recovery
• Room inspection tracking, reporting and filing
• Maintenance request reporting, tracking and follow-up
• Foster positive working relationships with colleagues across hotel departments
• Record and post all departmental meeting minutes
• Assist in managing the waitlist and room assignment process
• Conduct audits of Housing records and property management system
• Manage and maintain accuracy of the arrival/departure processes
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Degree in Hospitality Management or Business Administration preferred
• Possess a strong desire and talent to teach, coach and inspire a team of diverse employees
• Previous experience with large volume customer service inquires, data entry and software administration required
• Excellent working knowledge of Microsoft applications required. Must be able to comfortably complete data entry with high accuracy
• Previous customer service, administration, property management or housekeeping experience required
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending & lifting (25kg)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS