Colleague Services Head Houseperson
AccorJasperUpdate time: March 22,2021
Job Description

Colleague Services Head Houseperson

As a dynamic member of the Staff Services Team, this position focuses on ensuring the well-being of Fairmont Jasper Park Lodge's employees and residents.  This role has an integral impact on the satisfaction and comfort of residents (our guests) in colleague accommodation.

Summary of Responsibilities:

Reporting to the Colleague Residence Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Follow departmental policies, procedures and service standards
  • Initiate and maintain effective communication within the Staff Services Department other departments
  • Continuous supervision, training and on-going performance reviews of housepersons
  • Inspect assigned rooms and cabins for cleanliness and maintenance
  • Supervise the supply, proper use and care of equipment, cleaning supplies.
  • Report all maintenance deficiencies and follow through with repairs in rooms, cabins and surrounding areas
  • Clean and maintain all staff areas (outside grounds, R&R room, training room & laundry rooms)
  • Ensure that all recycling is carried out daily
  • Daily supervision of Linen room operations in absence of uniform coordinator
  • Develop extensive knowledge of linen room operations
  • Submit remittance from dry cleaning and sales daily and process payroll deductions as required
  • Escort new employees to their room on arrival and provide each with a tour of staff areas (including the Staff Cafeteria)
  • Monitor the rental of equipment and vacuums
  • Assist with co-ordination of sporting and social events, on and off property, by researching employee interests, developing programs and promoting events to ensure that all employees have the opportunity to participate
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
  • Follow all safety and sanitation policies
  • Other duties as assigned

Qualifications:

  • Previous supervisory experience preferred
  • Housekeeping/janitorial experience an asset
  • Experience with linen room operations an asset
  • Valid Alberta driver’s license required
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Standing: 4-6 hrs/day
  • Walking: 4-6 hr/day
  • Bending/reaching: 3 hr/day
  • Pushing/pulling: 1-2 hr/day
  • Physical effort: required to lift up to 100 lbs, some repetitive motion
  • Environmental stress: high - works in hot/cold conditions, constant inside/outside conditions, some slippery or congested conditions, working alone and in group situation

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