Colleague Services Head Houseperson
AccorJasperUpdate time: March 22,2021
Job Description
Colleague Services Head Houseperson
As a dynamic member of the Staff Services Team, this position focuses on ensuring the well-being of Fairmont Jasper Park Lodge's employees and residents. This role has an integral impact on the satisfaction and comfort of residents (our guests) in colleague accommodation.
Summary of Responsibilities:
Reporting to the Colleague Residence Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Follow departmental policies, procedures and service standards
- Initiate and maintain effective communication within the Staff Services Department other departments
- Continuous supervision, training and on-going performance reviews of housepersons
- Inspect assigned rooms and cabins for cleanliness and maintenance
- Supervise the supply, proper use and care of equipment, cleaning supplies.
- Report all maintenance deficiencies and follow through with repairs in rooms, cabins and surrounding areas
- Clean and maintain all staff areas (outside grounds, R&R room, training room & laundry rooms)
- Ensure that all recycling is carried out daily
- Daily supervision of Linen room operations in absence of uniform coordinator
- Develop extensive knowledge of linen room operations
- Submit remittance from dry cleaning and sales daily and process payroll deductions as required
- Escort new employees to their room on arrival and provide each with a tour of staff areas (including the Staff Cafeteria)
- Monitor the rental of equipment and vacuums
- Assist with co-ordination of sporting and social events, on and off property, by researching employee interests, developing programs and promoting events to ensure that all employees have the opportunity to participate
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
- Follow all safety and sanitation policies
- Other duties as assigned
Qualifications:
- Previous supervisory experience preferred
- Housekeeping/janitorial experience an asset
- Experience with linen room operations an asset
- Valid Alberta driver’s license required
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Standing: 4-6 hrs/day
- Walking: 4-6 hr/day
- Bending/reaching: 3 hr/day
- Pushing/pulling: 1-2 hr/day
- Physical effort: required to lift up to 100 lbs, some repetitive motion
- Environmental stress: high - works in hot/cold conditions, constant inside/outside conditions, some slippery or congested conditions, working alone and in group situation
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