Colleague Services Supervisor
AccorLake louiseUpdate time: June 4,2021
Job Description

Colleague Services Supervisor

Behind the Historic Chateau Lake Louise is a community of 750+ colleagues.  As an influential member of the Colleague Services Team, this position focuses on creating and maintaining excellence in performance and service provided to residents. This role has an integral impact on the satisfaction of residents (our guests) in colleague accommodation. It is a dynamic role where you are required to work closely with the Engineering, Human Resources, Accounting and Security Departments. This position will jumpstart your career as a hospitality professional! Colleague Services Supervisor is a hands-on role with a focus on property cleanliness & maintenance, inspections, customer service and leading the team of 10+ Colleague Services Agents. Turn your exciting career into an exciting life.

What is in it for you:

  • Experience living in Banff National Park in the iconic location of Lake Louise
  • Subsidized staff accommodation provided on-site for full time status
  • Access to our Lifestyle Program activities
  • One duty meal in our newly renovated staff cafeteria
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness centre/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

  • Manage all Housing/Activity telephone and counter inquiries including but not limited to: guest passes, parking passes, Lifestyles cards, maintenance concerns, roommate issues, activity registration. Acting as staff concierge.
  • Update and maintain daily cleaning standards for units and buildings
  • Coordinate the tracking, delivery and or removal all furniture inventory and appliances
  • Supervise and execute tasks related to postal, shuttle and uniform services
  • Participate in scheduled unit inspections, advising on any safety, maintenance or FFE updates with representatives from the Maintenance and Security Departments
  • Participate in administrative tasks related to scheduling and assignment of daily tasks
  • Ensure daily cleaning tasks of attendants are complete to standard (quality and timeliness)
  • Promote safe working practices and proper use of PPE
  • Key inventory, issuing, collection and cost recovery
  • Manage all inventories (cleaning, sale items, stationary, etc.)
  • Room inspection tracking, reporting and filing
  • Maintenance request reporting, tracking and follow-up
  • Foster positive working relationships with colleagues across hotel departments
  • Record and post all departmental meeting minutes
  • Assist in managing the waitlist and room assignment process
  • Conduct audits of Housing records and property management system
  • Manage and maintain accuracy of the arrival/departure process
  • Verbal and written communication with tenants and hotel colleagues
  • Oversee the cleanliness, organization and inventory of Storage Bays / Recycling Bay
  • Maintain and track customer service and quality control results
  • Order supplies and equipment through the use of internal accounting software as need
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned

Your experience and skills include:

  • Degree in Hospitality Management or Business Administration preferred
  • Possess a strong desire and talent to teach, coach and inspire a team of diverse employees
  • Previous experience in a supervisory or other leadership role required
  • Working knowledge of Microsoft applications required
  • Previous customer service, administration and housekeeping experience required
  • Prior experience in administration of property management or maintenance software an asset
  • Understanding of property maintenance and preventative maintenance
  • Must be able to comfortably lead and performance manage a team of 10 employees
  • Valid class 5 license required, class 4 license with a clean abstract preferred
  • Self‑motivated, with the ability to make effective decisions
  • Demonstrates initiative, and the ability to multitask and work with minimal supervision
  • Ability to maintain high service levels under pressure
  • Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending & lifting (25kg)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 
https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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