Colleague Services and Payroll Specialist for Korea
Update time: June 25,2020
Job Description

Position Objective:

  • Provision of an efficient and accurate employee administration processing within a Shared Service team of Colleague Services
  • Act as the first line of advisory service to the Shared Service customers for HR related matters and benefits (employees, managers, external candidates and providers)

Essential Functions:

  • Serve as first point of contact for all HR and in-house payroll and claim related employee issues/questions via phone or email.
  • Services include: general benefits, employee compensation, policies etc
  • To verify information held in personnel database (Workday) and employee personnel records, inclusive of payroll information
  • To ensure all departmental filing (employee Pfile) is kept up to date.
  • Management of employee documentation from start to termination
  • Administer company benefits such as pension plan, medical plan etc.
  • Administer Leave and Sickness requests
  • Administer predefined Learning and Development courses
  • Monitor probation process and provide relevant timely information to managers
  • Liaise with Payroll and undertake adjustments and calculations in regards to salary administration
  • Run pre-defined systems queries/searches where applicable
  • Ensure company’s information portal is updated timely
  • Utilizes case management application when appropriate to track and monitor on-going employee issues or concerns
  • Ensure the accuracy of the Colleague Services process documentation
  • Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.

Additional Responsibilities:

  • Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process
  • Ensure employees in-house payroll details are accurately created and administered, perform in-house payroll Korea.
  • Liaise with HR Operations and undertake adjustments and calculations in regards to salary administration

Nature and Scope:

  • Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
  • Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances.
  • Exceptional customer service orientation
  • Comfortable with a high-paced environment with competing priorities.
  • Drives results and is solutions-oriented.
  • Thirst for growth and ability to drive process improvements utilizing technology.
  • Exceptional time management, organizational, prioritization and follow-up skills.
  • Places high priority on data integrity and security, confidentiality.
  • Able to build credibility with both individual contributors and the executive staff.
  • Thirst for growth and ability to drive process improvements utilizing technology.
  • Experience with employment laws and practices for the region they support
  • Must maintain confidentiality in all aspects of job responsibilities

Minimum Qualifications

Education: Tertiary education in Business would be advantageous

Languages: Good oral and written knowledge of English and Korean

Experience: Preferably 4 to 6 years HR administration experience in a corporate and or Shared Service environment.

  • Good knowledge of Microsoft office tools
  • Experience with Workday or any other HR employee management system tool (i.e. SAP, PeopleSoft)
  • Strong team player with ability to work with minimal supervision
  • Good attention to detail
  • Excellent oral and written communications skills
  • Willingness to learn and develop.
  • Flexible attitude.
  • Experience working in HR shared services organization for established company is ideal.
  • Experience with global HR Systems (e.g. Workday, ADP).
  • Experience working across multiple disciplines and geographies in HR.

Preferred Qualifications

Contacts: Has contact with all level of company employees, outside agencies and consultants

Working Conditions: Works in an office environment. Travel may be required

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