Colleague Services and Payroll Specialist for Korea
Singapore - Marsiling Update time: May 8,2020
Job Description
Position Objective:
- Provision of an efficient and accurate employee administration processing within a Shared Service team of Colleague Services
- Act as the first line of advisory service to the Shared Service customers for HR related matters and benefits (employees, managers, external candidates and providers)
Essential Functions:
- Serve as first point of contact for all HR and in-house payroll and claim related employee issues/questions via phone or email.
- Services include: general benefits, employee compensation, policies etc
- To verify information held in personnel database (Workday) and employee personnel records, inclusive of payroll information
- To ensure all departmental filing (employee Pfile) is kept up to date.
- Management of employee documentation from start to termination
- Administer company benefits such as pension plan, medical plan etc.
- Administer Leave and Sickness requests
- Administer predefined Learning and Development courses
- Monitor probation process and provide relevant timely information to managers
- Liaise with Payroll and undertake adjustments and calculations in regards to salary administration
- Run pre-defined systems queries/searches where applicable
- Ensure company’s information portal is updated timely
- Utilizes case management application when appropriate to track and monitor on-going employee issues or concerns
- Ensure the accuracy of the Colleague Services process documentation
- Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.
Additional Responsibilities:
- Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process
- Ensure employees in-house payroll details are accurately created and administered, perform in-house payroll Korea.
- Liaise with HR Operations and undertake adjustments and calculations in regards to salary administration
Nature and Scope:
- Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
- Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances.
- Exceptional customer service orientation
- Comfortable with a high-paced environment with competing priorities.
- Drives results and is solutions-oriented.
- Thirst for growth and ability to drive process improvements utilizing technology.
- Exceptional time management, organizational, prioritization and follow-up skills.
- Places high priority on data integrity and security, confidentiality.
- Able to build credibility with both individual contributors and the executive staff.
- Thirst for growth and ability to drive process improvements utilizing technology.
- Experience with employment laws and practices for the region they support
- Must maintain confidentiality in all aspects of job responsibilities
Minimum Qualifications
Education: Tertiary education in Business would be advantageous
Languages: Good oral and written knowledge of English and Korean
Experience: Preferably 4 to 6 years HR administration experience in a corporate and or Shared Service environment.
- Good knowledge of Microsoft office tools
- Experience with Workday or any other HR employee management system tool (i.e. SAP, PeopleSoft)
- Strong team player with ability to work with minimal supervision
- Good attention to detail
- Excellent oral and written communications skills
- Willingness to learn and develop.
- Flexible attitude.
- Experience working in HR shared services organization for established company is ideal.
- Experience with global HR Systems (e.g. Workday, ADP).
- Experience working across multiple disciplines and geographies in HR.
Preferred Qualifications
Contacts: Has contact with all level of company employees, outside agencies and consultants
Working Conditions: Works in an office environment. Travel may be required
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