Colleague Services Assistant Manager

The Assistant Manager of Colleague Services thrives on enhancing the unique experiences available to the colleagues who work and live at the Chateau Lake Louise. They must be an ambassador of Fairmont values, as well as a team leader for the Colleague Services Agents. They must also have extensive knowledge and proficiency in all departmental computer applications, specifically pertaining to uniform exchanges, and dry cleaning recordkeeping. Reporting to the Colleague Services Manager, this individual will assist in the daily administration of 12 residence buildings, 1-leased apartment and 13-leased condominiums. This position will ensure to maintain and champion the hotels uniform program and that all colleagues are provided with professional uniforms and safe accommodations, as well as be a resource for all members of the Colleague Services Department. Be part of our Fairmont family.

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

• Ensure daily cleaning tasks of attendants are completed to standard (quality and timeliness)
• Oversee the cleanliness for all buildings, units, laundry rooms and storage closets
• Supervise customer service counter, uniform issuing, repairs, alterations and dry-cleaning
• Maintain and track customer service and quality control results
• Supervise staff and assign duties in all capacities of uniform control/customer service/housing
• Responsible for uniform storage areas, stock and inventory control
• Ensure that hotel-issued uniforms are in good repair and are available to all colleagues
• Demonstrate an exceptional attention to detail in identifying patterns of uniform wear & tear, acquire extensive knowledge of hotel inventory, have an understanding of standard garment sizing, and spearhead the pricing, ordering, and tracking of all Colleague uniforms
• Ensure quality of existing uniforms is maintained
• Liaise with departments on their uniform needs, existing inventory and the ordering of uniforms
• Liaise with Fairmont Regional Laundry to build work partnership and ensure daily requirements are met
• Spearhead a new personalized uniform system
• Responsible for all furniture inventory, and updating Colleague Services Manager on condition of furniture, fixtures & equipment
• Assign appropriate housing for new colleagues as well as approve internal room moves
• Partake in inspections of buildings, outdoor spaces and apartments with representatives from the Maintenance and Security Departments
• Coordinate cleaning, maintenance and painting schedule for all vacant units
• Coordinate and oversee all recycling collection, sorting, removal, supplies and upkeep of recycling rooms and bays
• Liaise with the Grounds Department for all vehicle maintenance and inspections
• Assist and deal with residence issues and tenant issues and support of Housing Management Program
• Demonstrate commitment to health & safety and environmental initiatives
• Promote safe working practices and proper use of PPE
• Complete monthly Health & Safety report and consults results with Colleague Services Manager and H&S board
• Oversee with appropriate notice, check in/out, room inspections and any other notice to residents
• Oversee processes and delivery of outgoing, incoming and forwarded mail
• Monthly remittance of cash received at counter for personal dry cleaning & supply sales
• Learn and effectively oversee all other areas of department in the absence of co-leaders and manager
• Demonstrate appropriate performance management techniques and procedures toward colleagues and in Job Task Checklists and Performance Development Interviews
• Complete departmental schedule and track vacation as well as statutory holidays
• Participate in weekly meetings with Colleague Services Coordinator and Relief Coordinator
• Able to effectively balance operating budget guidelines lines, while evaluating efficiencies and cost savings
• Assist with protocols and processes of colleague shuttle services
• Assist in rent collection processes
• Assist in managing the waitlist and room assignment process
• Conduct audits of Housing records and Rent Manager
• Manage and maintain accuracy of the arrival/departure process
• Lead regular daily – weekly – monthly staff meetings
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Degree in Hospitality Management or Business Administration an asset
• Two years supervisory or management experience required with a proven ability to effectively interact with senior leadership, peers and employees
• Experience with Microsoft Office Suite required
• Knowledge of property management systems, accounting & procurement systems, time & attendance systems, inventory systems is an asset
• Prior experience with fabrics and sewing is an asset
• Prior experience with residential maintenance projects is an asset
• Working knowledge of Alberta Employment Standards and Tenancy Act an asset
• Understanding of accounting principles and cash reconciliation an asset
• Ability to effectively introduce new processes and standard operating procedures
• Must be detail oriented, highly organized and numerically inclined
• Strong verbal and written communications skills, ability to work both in a team and independently
• Able to manage changing and challenging situations, and work with sensitive, confidential information
• Self‑motivated, with the ability to make effective decisions
• Occasional physically demanding duties in residence and outdoors - encompassing standing, walking, bending & lifting (50lbs)
• Occasional ascending or descending ladders, stairs and ramps

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS