About Ubisoft & Shanghai Studio:

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs. For the 2018-19 fiscal year Ubisoft generated Net Bookings of €2,029 million.

Created in 1996, Ubisoft Shanghai studio, is a vibrant and exciting place where our 400+ talents get opportunities to either co-develop great AAA blockbuster games, create cutting-edge online games or produce fun mobile games.

To learn more, please visit: www.ubisoftgroup.com

Job Summary:

As community manager, you will be responsible to manage community leaders, collaborate across departments to execute our community strategy, to develop and launch initiatives to achieve community goals.

What you will do:

• In collaboration with the Brand Manager, you will determine the community strategy of the game involving communication and participating in the schedule and the creation of online and offline community events.
• You will implement and supervise content KPIs to demonstrate success and ROI of community programs and content.
• You will work with PR to ensure crisis communication and competition watch.
• In collaboration with Marketing and Development teams, you will guarantee the production of community assets such as screens, podcasts, videos, etc.
• You will collaborate with the project management team and Worldwide Marketing teams to adapt the Live strategy based on community needs (events, communication, patch, etc.)
• You will act as spokesperson for the game or franchise you will be in charge.
• You will need to maintain consistent and positive presence in discussion forums in order to understand the state of the community, and what they need.
• You will need to build and maintain relationships with key community influencers.
• Create player-facing resources and content such as guides, videos, FAQs to help enhance and deepen the player experience.
• Brainstorm on the right assets to appeal to our target audience and make the project stand out from competition.
• You will be responsible for initiating, organizing, coordinating events involving studio visits from fans, chats with Development Teams, contests etc.

What you should have:

• A minimum of 2 years’ experience in personnel and community management.
• Be familiar with at least 3 Ubisoft games as well as an appropriate knowledge of key games from other publishers.
• Demonstrable experience working in online communities, social media, journalism, online marketing, content creation or equivalent.
• Validated writing, grammar, and content-creation skills and experience.
• Clear knowledge of best practices for operating social channels.
• Excellent interpersonal, verbal communication, and presentation skills.
• A dedicated, detail-oriented team player who is quality driven.
• Excellent problem-solving skills. Able to focus on multiple tasks and effectively set priorities among projects while managing time judiciously and independently.
• Ability to objectively interpret customer/community feedback and make actionable recommendations to broader teams.
• Experience at a video game studio or publisher is a plus.
• Bachelor’s degree (or similar) in Communications or Marketing is a plus, but not essential.

Why Ubisoft Shanghai?

Be a part of the most exciting and innovating video game company in China. Come to work in Shanghai, an amazing city renowned as “Paris of the East”.

Together with a team of multi-national professionals equipped with the cutting-edge technologies, you can be assured of an experience that is both aspirational and fulfilling.

By working in Shanghai studio, you will also be offered with an array of career development opportunities, an abundant training resources, and moreover, a stimulating and creative work environment.

If you’re looking for this kind of job opportunity, you’ll find it here at Ubisoft Shanghai.

Join us for an exciting adventure and make great games!