Community Manager Needed in Beijing

Company Brief
Wall Street English is the premier provider of English instruction for individuals and corporate clients globally. Our proprietary and innovative WSE method integrates the best of proven teaching approaches, providing the most effective English language education available for adults. With almost 50 years of experience, Wall Street English has provided instructions to over 3 million students with a current enrollment of 190,000 students in 450 centers spread in 28 countries. China is our largest network, with 65 centers spread across 11 major cities. We would like to witness the mutual development between our 3000+ employees and 70,000+ students.
The Community Manager is responsible for center atmosphere and event management. He / She is the primary point of contact for the community and acts as the “face” of WSE. The Community Manager will work with both service and operations teams to jointly create a vivid, welcoming space for students and prospects which reflects the WSE brand and company values.

Who we are looking for?
1. Exceptional organizational and multitasking skills
2. Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
3. Passion for building communities of learners
4. Passion and understanding for WSE’s mission and values
5. Proficient in basic computer skills, with design skills a plus
6. The ability to work independently as well as part of a team

How to be a top performer (Core Responsibilities)?

1. Greeting /Point of Contact

- Be the first and last point of contact for students and staff
- Cover the front desk during business hours
- Greet and welcome prospects and students
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
- Assist Customer Service Assistants to prepare and distribute promotional materials to prospects
- Answer “walk-up” student questions or refer inquirer to additional resources

2. Student Management

- Work on community initiatives designed to develop connections between students, including student introductions, event support, email and print communications
- Be active with WSE centers around the city; know all of the related events happening in other learning centers
- Solve student issues to ensure a cohesive community

3. Events and Community Management

- Make posters for events
- Assist with set-up and breakdown of events, including ordering food and beverages
- Prepare monthly newsletters to distribute internally and externally
- Assist new staff members settle into the center
- Ensuring the building is clean and well kept
- Ordering consumables
- Submit event receipts to the Service Manager for expense reports
- Identify issues for escalation to the Service Manager in order to document accordingly

What is in it for you?
• Salary RMB 18,000-20,000 monthly
• Competitive monthly bonus
• Z visa, Residence Permit and Medical Check assisted and reimbursed
• Full-coverage medical insurance
• 7000 RMB of Contract completion bonus
• 11 days of paid national holidays and paid annual leave
• Airport Pickup, and up to 10 days hotel stay provided upon arrival
• A staff "buddy" will assist teachers with settling in
• Renewal bonus and 2 weeks break between contracts
• New hire training, plus ongoing seminars and workshops
• Mandarin Chinese lessons for beginners
• Career development opportunities
• Possible relocation to new city, center or country

How can you get all of this?
1. A passport from English native-speaking countries, U.S., U.K., Ireland, Canada, Australia, New Zealand or South Africa, because of Chinese working visa policies
2. Bachelor's Degree or above
3. At least two years of full-time management experience, reference letters required
4. Strong verbal and written communication skills
5. Clean criminal background and health check