Computer Operator
IBM深圳市Update time: September 16,2019
Job Description
深圳市
Introduction
  • The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities
Job Roles:
Distribution System Operator is a member in a team that consists of staff with 24x7 multitasking operations environment.
They are required to an efficient monitor of the delivery of services reliant on server system status by providing the first level technical support & setting priorities on service delivery
for a broad client around the world.

Duties and Responsibilities:
  • Monitor Event Management Console.
  • Perform initial event determination & source identification.
  • Problem / Change Management Tool
  • Create incident record in SCCD system and assign to correct resolve Group.
  • Monitor relevant planned Changes to the Midrange systems that may impact event generation.
  • Ensure deliveries of agreed response-time SLAs are met.
  • Review and provide update information for operational documentation,
  • Assist with the training and mentoring of other Operations personnel,
  • Support the practices & procedures of the technical & client accreditation framework
  • Respond to rectify/escalate alerts as per guidelines. Prioritize & use resources to minimize outages.
  • All problems fully documented & investigated to the limit of skill & available resources
  • Contribute to the development of your work practices, skills & capabilities aligned with the objectives of the whole shift
  • Provide input to projects, research operational feasibility, participate in project review meetings



Required Professional and Technical Expertise

Preferred Professional and Technical Expertise

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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