Contact Center Service and Sales International Banking Center Officer Beijing HSBC China
HSBC北京市Update time: September 13,2019
Job Description
Contact Center Service and Sales International Banking Center Officer Beijing HSBC China : 0000DK0F

说明

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join our team.
In this role, you will:

Responsible for the smooth transfer of account/relationship from other/to Group Offices
Monitoring the Inbound/Outbound cross border referral process and ensure service levels
Handling cross-border enquiries via phone or internet / email
Collecting feedback from branches and overseas IBCs to improve cross-border service
Controlling the quality of HSBC International Personal Banking (HIPB) MI
Supporting IBC Manager on relevant cross-border projects
Maintaining HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.


资格

To be successful in the role, you should meet the following requirements:

• Bachelor degree holder
  • Good communication and selling skills
  • Good understanding of Retail Banking & Wealth Management products / services
  • Good spoken & written English and Mandarin
  • Well organized and detail oriented
  • Nice personality

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /MW/*

Issued by HSBC Bank (China) Company Limited

工作领域

: 呼叫中心

主要地点

: Asia Pacific-中国-Beijing-Beijing

编制

: 全职

班次

: 白班
空缺类型 : 国家空缺职位

职位发布

: 2019-8-29, 下午10:47:39

结束发布日期

: 2019-9-27, 下午12:59:00

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