Contract Mangement 合同管理
Mercedes-BenzKonuma: beijingUpdate time: October 17,2021
Job Description

Task Description


Conduct Daily Retail Operations with High Correctness and High Efficiency
• Handling Direct debit for daily instalment collection and closely monitor the progress status.
• Deal with Direct Debit incident and channel issue, and cooperate with CS, Collections and IT to solve the issue.
• Handling the late payment penalty waive and PBOC follow-up.
• Accurate and timely conduct the contract/customer information modification after activation.


Communications with external parties
• Provide excellent services to customers/dealers/MBAFC field staff by quick and professional handling of the requirement.
• Closely cooperation with vendor management for urgent issue solving, result monitoring and provide professional communications and trainings to them.

Conduct Process Optimization and IT System Enhancement on Contract Management
• Suggest any possible idea of system enhancement to improve the efficiency of daily retail operation.
• Support testing for incidents or system enhancement if necessary.
• Update the process and SOP in time to comply with the actual operation and compliance/regulatory requirements.
 
Others
• Complete other tasks assigned by supervisor.
• Support related project and provide accurate and timely response.
• Play as subject owner of specific project or initiatives.
 

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