Custom Service (Thailand)
Sykes ChinaShanghaiUpdate time: February 17,2020
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide a high level of technical response to the customers
- Ensure that all communication with customers is within the guidelines of the client
- Follow the prescribed problem resolution procedures
- Handle customer’s product usage questions
- Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines
- Reach and maintain the level of technical competence and customer service skills as required for the post
- Ensure that all data is collected accurately
- Ensure that service levels are achieved as communicated by the Account Manager
- Be willing to following the working time assigned by immediate supervisor

QUALIFICATIONS:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor degree or above
- Proficiency in Thai and English or Mandarin
- IT education background or at least 1 Year related IT experience
- Experience with computer operation; over 12 months experience with MS Word/Excel
- Experience with call center and Notebook/PC will be an advantage
- Solid communications skills, demonstrated customer mindset and service skills
- Able to work on shift

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