Customer Care Case Manager
LenovoMorrisville, usUpdate time: October 23,2020
Job Description
#### Position Description:


This professional Customer Care Case Manager position interfaces directly with
Lenovo customers to negotiate and resolve complaint escalations regarding
technical support, product quality, sales experience, fulfillment delays,
etc...

#### Position Requirements:


\- Self starter with strong verbal and written communications skills
\- Experience with and/or knowledge of Lenovo products to include technical
problem determination/recognition
\- Candidate must have strong organizational skills with the ability to multi-
task and attend to details
\- Candidate must also have the ability to create positive customer
interactions regardless of negotiation outcomes to ensure ongoing customer
satisfaction and brand loyalty
\- Candidate should have the ability to respond to periods of high volume and
high stress
\- Candidate to have 2 to 3 years experience in customer relationship
complaint role

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.

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