Customer Care Specialist
EATONJuarezUpdate time: January 4
Eaton’s ICD division is currently seeking a Customer Care Specialist to join our team. This position is based at our Cd. Juarez facility. The Customer Care Specialist is responsible for will supply “special” services to customers including the management of Eaton Owned Inventory and Eaton Managed Inventory at OEM, Satellite, and 3rd party integrators to ensure the customers always have the inventory to meet demand in a proactive manner to support the development of a world class supply chain organization. This individual will work with both internal departments as well as multiple plants and business units within the North American supply chain to ensure the plant is meeting the expectations of our customers. Additionally, the Representative – Customer Support will lead cross-function projects aimed at supply chain improvements. Some activities related with the position will be: Evaluate inventory levels of Eaton owned inventory of all Eaton owned inventory locations and flex accordingly to demand. Coordinate changes to or cancellation of in-house orders/back orders for replacement parts for correcting errors (shortages, wrong items shipped, etc.). Utilize tools such as Eaton Websites, Pulse Monitors, customer websites, customer ERP systems, MFG Pro, and Pharos to deliver to customers. Receives, investigates, and responds to customer inquiries regarding shipments, orders, and product/service issues. Maintains key supply chain metrics and measures to ensure that we are meeting our on-time delivery metrics and inventory DOH goals. Aligns internal metrics to customer specific metrics, in order to meet customer expectations. Work closely with Eaton Site Leaders, Account Managers, and Van Wert support groups. Work directly with Logistics Group and customers to set up new Managed Service sites. Conduct annual physical inventory at consigned inventory sites. Enter work orders, Sales orders, and/or Distribution orders to meet shipments to all customers. Track, Expedite and evaluate future orders for OEM customers. Participate on various programs and teams such as Kaizen, Lean Events, 5S, etc. Create and utilize Personal Development Plans to increase work skill sets. Create invoices, return authorization, debits for all external customers. Work with customer service and OEMs to coordinate systems, schedules, and OTD monitoring. Work with customer service and customers to optimize communication, OTD, and understanding of systems. #LI-DS1 Qualifications Required (Basic) Qualifications: Bachelor’s degree Working knowledge of PC utilizing Word, Excel, Mfg Pro, RIMS, and Pharos. Strong written and verbal communication skills. Ability to travel to the USA – Visa/Passport Required Ability to communicate in English Preferred Qualifications: Bachelor’s degree in supply chain, Business, Operations Management, or Engineering from an accredited institution APICS CPIM certification A minimum of 2 years of experience in Operations or Materials A minimum of 1 years of supply chain experience using standard MRP system. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Supply Chain / Logistics Region: Latin America Organization: ES AMER Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time
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