1. Prepare for customer inquiries by studying products, services, and customer service processes.

2. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; as well as verifying the customer's understanding of the information you have provided.

3. Create trouble-shooting guides for common issues customers are experiencing

4. Improves service quality by recommending improved processes



Work Permit Provided