Customer Service Admin Support A1
OracleUs-fl,florida-orlandoUpdate time: October 17,2019
Job Description

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to\: product compatibility and configuration, support entitlements and validation, electronic support troubleshooting and product availability. 
 
You will handle open service requests that are dispatched, implement fixes, (i.e. document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system.  Support may be delivered via electronic channels (web, e-mail, etc.) or phone. 

Position will be required work in a call center environment and applicant should be available for any shift, including weekends.  Also, you will be the point of contact for customers, introducing and educating them on Oracle as a whole.  You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
 
Prior working knowledge of or the desire to quickly learn about Oracle products is preferred!  In addition, you will need to understand the use of operating systems, hardware environments, software, networking, etc.  We are open to seeing your experience in all of these areas. You will get to see and use Oracle products and how they all interrelate in a customer environment. 

  • Call center experience preferred.
  • Industry knowledge while working in retail settings is helpful. 
  • Point of Sale/POS system knowledge is a plus
  • At least 1 year of related experience. 

Our ideal candidate will demonstrate the following\: excellent communication skills, able to demonstrate prior skills and abilities,  ability to prioritize, multi-tasking capability,  contribute to the team and be an effective team player, and can demonstrate a commitment to ensuring customer success. 

!|!As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide first level customer support, including product configuration issues, triage and confirming contracts.

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to\: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Prior working knowledge of or the desire to quickly learn about Oracle products. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. An ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. Associates degree.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

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