Core Responsibility:

• Handle inbound and outbound calls of our members, employers and fund managers in relation to pension fund
• To provide timely follow up with clients the data discrepancy / outstanding matters
• To provide effective, quality and timely services to our members, employers & fund managers.
• To handle the follow up requests and complaints from members, employers, fund managers, external trustees and authorities
• To handle the administrative works of Member Services
• To adhere to procedures, policy, regulations and trust deeds
• To perform UAT when required
• To cross support the job of other teams from time to time as assign
• To assist and back up the senior staff if required

Requirement:

• University Degree holder
• 2-3 years working experience in pension fund, MPF and/or call centre experience would be an advantage
• Fluent Mandarin, Cantonese and English
• Eager to learn and strive for continuous improvement
• Able to work under pressure and meet deadlines
• Client focus and provide solution to clients
• Flexible for job rotation and multi-skilling
• Willing to change and be proactive to drive change
• High integrity and professionalism

• Good interpersonal and communication skills

Referral :
This might not be the job best fit you, but perhaps you have a friend who would be a perfect fit. REMARK – This position is directly employed by our company. Salary, MPF and Employees' Compensation Insurance will be issued by Advance Resources Personnel Consultants Ltd Interested parties, please send full resume, expected salary and contact telephone number to “Advance Resources Consulting Group Ltd." by clicking 立即申請 or fax 3011-9424.