At AIA we do things differently to make a healthy difference in people’s lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well
and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - for yourself and others - then we want to hear from you.

The opportunity: 

As part of the customer service and concierge team your focus will be to field calls and email queries and provide information and support on AIA Health Products & services including AIA Vitality!

With a true focus on providing the best customer service possible you will be supporting existing as well as new members with a high level of service.  As varied as this role will be you will provide day to day administration and support in the continual improvement of the customer service team.

To do this successfully you will:

• Handle inbound and tactical outbound enquires
• Provide advice and effective explanations of AIA Health insurance products and AIA Vitality
• Ensure accurate amendments to membership details
• Deliver exceptional customer service outcomes
• Partner with a variety of internal and external stakeholders across AIA

Successful applications will demonstrate: 

• Proven experience working in call center, customer service or member focused environment  
• Previous Health insurance background – desirable but not essential
• Demonstrated ability to work with complex systems, use of HAMBS – desirable but not essential
• Keen attention to detail
• Excellent communication and presentation skills, both written & verbal
• Ability to problem solve and a solutions focused approach

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Mitchell.Whelan@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.