Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are currently looking for a proactive and motivated Customer Service Coordinator to interface with customers and where you are an active player in Agilent's sales to support cycle. You will take care of the support service orders where accuracy and responsiveness are key to ensure good service. Any customer query on price, discounts and availability is in good hands with you.
Once the service is delivered to the customer you will take care of closure of these service orders in accordance to Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.

Responsible for interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to internal customers and Agilent trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration or lease administration.

Evaluates customer service assignments and determines actions required. Customer service tasks involve analysis and new/customized approaches.

Principle Responsibilities:

• One should be very strong on analytical skills to review the customer purchase orders and take appropriate decision
• Adhere to Agilent values -- Speed, Focus, Accountability, Trust, Respect, Teamwork, Uncompromising Integrity, Innovation and Contribution
• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
• Ensure proper approvals for tax, parties involved, discounts, terms and conditions, pricing etc. for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
• Candidate should have the capability to build the good customer/partner connect, this helps to run the business smoothly
• Should have the knowledge of credit and rebill to manage corrective transitions
• Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
• Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy and standard or specially negotiated terms and conditions
• Desired tools proficiency on SAP CRM, SAP ECC, Polaris, Microsoft office etc

Candidate should have strong written and communication skills to understand and deliver the required message effectively.