If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to an Customer Service Manager, China & Japan in Eaton’s CBO Business (Crouse Hinds, B-Line & Oil & Gas), based in Shanghai. This role leads, develops and manages the customer services operation in the China & Japan. You will be responsible for overseeing the efficient processing of customer orders, including but not limited to all aspects of customer order management from order entry, customer support and commercial query resolution. To develop customer accounts and relationships via the telephone, email and TEAMS as required, working alongside China Country Sales Organizations salesforce to deliver best in class customer service. Additional responsibilities will include the day to day supervision of the China & Japan customer services team, setting objectives and targets as a benchmark to achieve. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Recommend and implement customer service improvement initiatives and setting KPI's Coordinates the training and development of all China & Japan customer service staff Develops, inspires, motivates and manages the team in line with the Eaton Leadership Model to achieve business goals. Drive operational improvements in order management teams in China and to ensure orders are entered in an accurate and timely manner Act as senior escalation point for customer, and operational escalations, coordinating with available teams to resolves issues. Contribute to the China service strategic plan to ensure growth and sustained profitability in line with Eaton's overall strategic goals. Establishes good working relationships with both internal and external customer base that reflects positively in customer surveys. Defines performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organisation. To be actively involved in projects affecting the customer service objectives. Qualifications Minimum Degree level preferably engineering or business operations related or proven industry experience Proven track record in Customer Service Management >8yrs Proven track record in Customer Service Management >8yrs knowledge of SAP ERP systems is essential Supervision of Teams Excellent communicator Able to work well with others Able to plan Organize and priorities Problem solving skills Commercial sensitivity, business acumen and judgment skills Yes! Because you are the one we are looking for, we hope to hear from you now! We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Asia Pacific Organization: EPG CHD APAC Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time