Our client is a renowned brand focusing on household and consumer goods looking for an experience Customer Service Manager to the lead the CS and cashiering team.

Client Details

Our client is a renowned brand focusing on household and consumer goods looking for an experience Customer Service Manager to the lead the CS and cashiering team.

Description

• Responsible for managing day-to-day operations of Customer Service Team and Cashiering Team

• Monitor the Customer Service Team to support the business managing customer orders and complaints and managing inventory.

• Driving process improvement and liaise with Retail Operations Department to ensure in-store services are in compliance with Company's standard

• Ensure accurate and efficient cashiering services to support the daily store operations

• Provide customer service and cashiering training to internal staff

• Shift duty is required

Profile

• 10 years relevant work experience in customer service and complaint handling, with experience in retail industry

• Customer oriented, with excellent interpersonal and communication skills

• Mature, well organized and a good team player

• Good numerical sense with analytical thinking

Job Offer

Competitive remuneration, kindly get in touch for more detail.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Joanne Goh on +852 3412 4845