Our client is currently seeking a high calibre professional to join their client service team. This role is mainly to handle stock order placement and investment enquiries (Inbound calls only).

Client Details

Our client is the top leader in the banking industry in Hong Kong. Their Contact Centre Business plays a central role in maintaining their reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers' different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities. The value of their Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of their business areas.

Description

• Handling stock order placement and investment enquiries
• Handling inbound customer calls from our Premier customers
• Providing high quality service to our customers and help resolve their queries at first contact where possible
• Actively listening to our customers to understand their needs and offer relevant services and solutions
• Achieving individual performance expectations and development
• Maintaining appropriate operational risk control and compliance in all activities

Profile

• Higher diploma or above
• Experience in stock order placement is a must
• Effective communication and problem solving skills
• Willingness to perform shift duties, including weekends and public holidays if required. (Appropriate shift allowance will be granted)
• Holding investment licensee with Hong Kong Securities and Investment Institute Paper 1, 7 and 8
• A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above

Job Offer

• Strong Brand Name

• Competitive Package + Benefits

• Promising Career Progression

• Energetic and Friendly Environment

• Professional growth and learning

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michael K. Lee on +852 3602 2441