Description

Do you want to join our team in the UK within an innovative fast-pace medical device company? Grab your chance and make good use of your customer care skills and affinity with medical devices!

Your mission is to provide dental professionals the best service possible

In this role you are mainly responsible for responding to dental professionals’ inquiries, complaints and requests about the Invisalign system. A system that is dedicated to improve the journey to a healthy, beautiful smile. As Customer Success Representative you help the Invisalign Doctors with all the process situations they can come up with. From handling their Invisalign inquiries to questions about their website. In addition, you support our sales team and proactively call customers to educate and guide on our systems.

Also you solicit for feedback, inform our customers on promotions/ events and any issues that might arise. With your experience in a customer based environment, you make sure the customer is satisfied.

You will do this by responding and interacting in a timely, patient, tactful and professional manner. This also means a great opportunity for you to participate in activities designed to improve customer satisfaction and business performance.

We seek a Customer Success Representative with:

• 1 – 3 years’ experience in a customer based or related environment
• Excellent written and verbal communication skills in English (spoken, written, reading).
• The willingness to rotate shifts, if needed.
• Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs. Experience with Salesforce.com and/or SAP would be considered as a significant plus.

The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.

This role has a base salary between £24-£26k

Working at Align Technology

Welcome to Align Technology at one of the most exciting times in our history. At Align, we like to say that we “Create new smiles. Every day,” in all aspects of our business. At Align you are empowered to be innovative, creative, collaborative and hands-on. Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

What makes us a great place to work?

• Make Your Mark: we are a global business, but not so big that you can’t make a huge impact on our continued business improvement. Bring your A game!
• Innovation: Influence the game-changing technologies that are revolutionizing the dental orthodontics industry.
• Work in a Dynamic and Growing Industry: Ask anyone for a list of the hottest and fastest growing industries and you will see medical and dental at the top!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/