Customer Service Supervisor / Officer (Airline - Call Center)
EBRO EXECUTIVE SEARCH LIMITEDHong kongUpdate time: March 24,2020
Job Description
The Job
- Client: The CS Hotline of a renowned Airline
- Position: Customer Service Supervisor / Customer Service Executive
- Responsibilities: You will be based in the call center and work under the member service hotline of the Airline. You will answer inquiries from world-wide members on flight schedule, ticket reservation, updates on member privileges, handling complaints, etc
- $15-28K basic salary. 5-day work. Medical. Year-end bonus. Performance Incentive. $2-3K shift allowance.
Requirements
- Secondary educated
- 1 year or above experience in customer services
- Relevant experience in call center environment will be an advantage but not a must
- For Supervisor position, relevant supervisory experience in call center environment is required
- Strong passion in travel industry
- Good customer service skills
- Good command of spoken English and Chinese
- Speaker of a third language (Putonghua / Japanese / Korean, etc) will be an advantage
- Candidates without previous CS experience but possess strong interest in the industry are also welcome
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