(A) Job Descriptions:

• Provide quality and timely service via telephone (in-bound call) or web portal to customers (retailers and general public) who have submitted request to collect disposed electronic devices (e-waste)

• Make out-bound calls for booking reminder, retention, order information verification, etc.
• Coordinate and arrange collection servicewith logistics team based on customers’ requests
• Manage customers’ inquiries and complaints with patience and efficiency
• Input orders placed over the phone into our CRM system
• Collect, sort and archive collection requests
• Support monthly audit of rebate orders: cross-check orders and inventory records with invoices

(B) Job Requirements:

• HKDSE/ F.5 or above
• 2-3 years' working experience in customer service, preferably in logistics or retail CS call centre or other customer service hotlines
• Customer-oriented, responsible, patient and flexible
• Logical, systematic and open-minded when resolving issues
• Mature, independent and works well under pressure
• Excellent communication and problem-solving skills
• Team spirit and good interpersonal skills
• Good command of English and Cantonese (spoken and written). Proficiency in Mandarin is a plus
• Proficiency in PC applications - MS Office, Chinese Word Processing
• Fresh graduates with experience in servicing customers directly will also be considered

Location: Tsuen Wan 

Working hours: average 54 hours per week (including meal breaks of 1 hour a day)

Benefits：Year end bonus, Attendance Bonus, 12-16 days Annual Leave, Birthday Leave, Bank Holidays, Education Allowance, Medical & Dental Insurance.