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In this role, you have the opportunity to:

We are currently seeking a Dispute Resolution Specialist (Subject Matter Expert/Business Process Expert) to join our team. This position will provide support to manage company’s credit memos for defective credit returns, delivery shortage, invoice correction, sales invoice issuing, credit adjustments and claims dispute management for all active accounts in accordance with the company policy and procedures while supporting sales and accounting. This position will work closely with sales, PM, order management, Logistics, service centers, accounting and customers. Specifically, the person in this role will act as the Subject Matter Expect of the entire end to end dispute resolution process.

You are responsible for:

• Processing, generating, and sending customer invoices on a daily basis via email and collaborating with the logistics team to obtain proof of deliveries.

• Daily Credit memo issuing for defective and damaged returns according to service’s return policy

• Researching, analyzing and disputing customer deductions, and credits within a consumer product industry.

• Navigating order intake systems to obtain claims of shortages, late shipment, defective parts, and incorrect pricing.

• Coordinating with accounts receivable, customer service and sales support personnel regarding these claims and deductions to make sure we have proper documentation to substantiate claims or deductions or to prove that claims are not substantiated.

• Working with Operational Excellence resources on process improvement initiatives

• Developing, documenting, and maintaining standard work

• Issuing credits and collaborating with order processing to complete needed transactions.

• Researching and resolving customer issues and discrepancies relating to payments and/or invoices.

• Working closely with the customer service, order management team and sales teams to resolve any customer issues/disputes.

• Reviewing rejected dispute resolution activities (external customer does not agree)

• Reviewing and investigating customer’s shortage, overage claims and respond

• Assisting with month-end closing surrounding invoices, credit memos, adjustments issuing and reconciliations

• Providing information for audit requests

• Providing monthly reporting of dispute resolution and credits to distribute to upper management. Capturing results of order to PO recons and dispute resolution activities via DMB performance tracking.

• Working in close partnership with Order Processing/Order Management/Accounts Receivable teams on dispute resolution and order to customer PO reconciliations

• Supporting internal/external audit requests/documentation support

• Participating in ongoing performance improvement initiatives involving (First time right invoicing activities)

• Conducting AR credit/debit offsets

• Preparing direct customer order to PO reconciliation documents; send email requests for documentation (invoices, credits, signed change orders).

• Preparing customer order to PO reconciliations/other inquiries as received in from Sales team and Sales Productivity Specialists teams.

• Other duties and responsibilities as required and/or assigned

You are a part of the

Philips’ Supply Chain Management team, which is part of the Global Business Services (GBS) hub in Nashville, TN – responsible for leading operational execution, reducing complexity, and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. The Philips GBS Nashville hub has experienced significant growth in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017. Philips is a global leader in health technology, and we are looking to build the team in Nashville with passionate, inspirational, collaborative, and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2030.

To succeed in this role, you should have the following skills and experience

• 3+ years of experience in a commercial/customer facing role responsible for invoicing, AR, or AP. Healthcare experience preferred.

• Bachelor's degree, preferred - preferably in a related field such as Business/Operations/Logistics or Supply chain

• Experience working in a complex process environment that is not fully mature; with a proven track record in identifying, prioritizing and implementing improvements

• Excellent communication skills both into own large organization and to senior leadership

• Ability to motivate a team through influencing skills

• Experience in supply chain, order management, sales enablement and end to end solutions

• LEAN Certification preferred – not required.​

• Passion for customer experience, operational excellence, and continuous development

• Knowledge of Healthcare industry standards

• Working knowledge of CRM environments, SAP and Salesforce.com preferred

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits, and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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